Chumki Gulaabi

Returns & Exchanges: At Sutrami, customer satisfaction is our priority. We accept return or exchange requests within 7 days of delivery for unused products in their original condition, packaging, and with all tags intact. Customized, personalized, clearance, sale items, and gift cards are not eligible for return or exchange. To initiate a request, please contact us at sumita.nath8@gmail.com with your order details. Once approved and the item is received and inspected, refunds will be processed within 5–7 business days to the original payment method

**Shipping Policy:** Orders are processed within 1–3 business days and typically delivered within 3–7 business days across India. Shipping charges, if applicable, will be shown at checkout. Once shipped, tracking details will be shared via email or SMS. Delivery times may vary due to courier delays or unforeseen circumstances. Customers are responsible for providing accurate shipping information, and additional charges may apply for reshipment. International orders may be subject to customs duties and taxes payable by the customer.

To preserve the beauty and longevity of your Sutrami saree, we recommend dry cleaning for the first wash. Store in a cool, dry place away from direct sunlight, and avoid contact with perfumes, deodorants, or harsh chemicals..