🔁 Return & Refund Policy

Last updated: March 2026

At Sutrami, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of delivery.
• The item must be:
  • Unused and in original condition
  • In original packaging with tags intact

Non-Returnable Items

• Customized or personalized products
• Items purchased during clearance or sale
• Gift cards (if applicable)

Return Process

1. Email us at sumita.nath8@gmail.com with your order details.
2. Our team will review and approve your request.
3. Once approved, you will receive return instructions.

Refunds

• After receiving and inspecting the returned item:
  • Refunds will be processed within 5–7 business days
  • Amount will be credited to your original payment method

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Then contact us if needed

Damaged or Incorrect Items

If you receive:

• Damaged product
• Wrong item

👉 Contact us within 48 hours of delivery with photos.